Car Frame Repair and Other FAQs
You have questions, we have answers!
Do I need an appointment for an estimate?
Where do I get a claim number?
Are you open on Saturday?
Schedule an appointment today
Will the parts be ordered before I drop off my car for repair?
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found to be unsafe to drive, we will help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
If my vehicle’s frame is damaged, is the car a total loss?
No. A car is only a total loss when the price of a service like a car frame repair exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications through a meticulous car frame repair. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match my car paint color?
Can I get other work done on my car while it is in the shop?
How long will the repairs on my vehicle take?
Your advisor can give you an estimate on the time it will take to complete the car frame repair to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. Aside from doing car frame repair, we also provide a pickup and delivery service.
How can I get a rental car?
Since your vehicle will be at our shop for car frame repair, you’ll likely need a rental car as a replacement for the meantime. We can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. This way you won’t have any problems even if your car is going through a car frame repair.
How will I know when my car is done?
You will be notified when the car frame repair is done and your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have questions or concerns about the car frame repair process.
Is there a warranty on the repairs to my vehicle?
Yes. We take our car frame repair services seriously, so we guarantee all repairs with a Limited Lifetime Warranty.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible for the car frame repair. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay for the car frame repair when you pick up your vehicle.
Who do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle after the car frame repair. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the car frame repair of your vehicle is to endorse your insurance claim check and submit it to the shop. We accept cash, insurance checks, credit cards (Visa, Master Card, Discover), or cashier’s checks.
What are betterment charges?
Can I wash my car?
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always clean using fresh water.
Wash your vehicle in the shade.
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Tree sap can also mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
Recommendation and Precautions in the first 90 days
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.