You have questions, we have answers!
Do I need an appointment for an estimate?
Where do I get a claim number?
Are you open on Saturday?
Schedule an appointment today
Will the parts be ordered before I drop off my car for repair?
If my vehicle’s frame is damaged, is the car a total loss?
Can you match my car paint color?
Can I get other work done on my car while it is in the shop?
How long will the repairs on my vehicle take?
Can I get a ride home when I drop off my car?
How can I get a rental car?
How will I know when my car is done?
Is there a warranty on the repairs to my vehicle?
Do I have to pay a deductible?
Who do I pay a deductible to?
What forms of payment do you accept?
What are betterment charges?
Can I wash my car?
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always clean using fresh water.
Wash your vehicle in the shade.
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Tree sap can also mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
Recommendation and Precautions in the first 90 days
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.