CAR REPAIR FAQs
You have questions, we have answers!
Claim numbers are issued by your insurance company at the time you report your accident. Write down your claim number and bring it in with you when you come in to begin the repair process. We’ll take care of the rest.
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found to be unsafe to drive, we will help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Yes, we have a lifetime warranty on our repairs and any parts that are replaced are warrantied by the manufacturer’s warranty.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible for the car frame repair. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay for the car frame repair when you pick up your vehicle.
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle after the car frame repair. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Parts that wear out and need replacement with time and use (tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.
Recommendation and Precautions in the first 30 days
Do
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
Always clean using fresh water.
Wash your vehicle in the shade.
Don’t
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Tree sap can also mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
Don’t
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.